HMV makes sound kiosk investment
HMV, the UK and Ireland specialist retailer of music, DVD/video, computer games and related products, has introduced self-service kiosks into its stores to improve the overall customer experience.
The kiosks are the result of a deal with payments services company, YESpay its touchscreen kiosk specialist partner, Neo Products UK.
Customers will be able to use the kiosks to locate stock, view sample clips as well as ordering content for home delivery. They can also download MP3 tracks for immediate take away on a media or a storage device.
Following a successful trial, the retailer is planning to rollout transactions kiosks throughout its entire store network.
YESpay’s EMBOSS chip & PIN payment service integrates with the self-service kiosks, enabling faster, easier and more secure payments.
Dave Elston, e-commerce manager at HMV said: “The technology accepts all UK credit and debit cards, allowing prompt payment and delivery of goods securely. With customer demands increasing and people wanting to buy music in new ways it’s important to ensure that with new shopping methods, payments are met securely.”
He continued: “This technology will allow us to offer customers a means of ordering and paying for products that were either not available in store or by offering easy payment for audio downloads. Eventually the aim is to roll-out further to all stores, gradually increasing the quantity of kiosks in any given store. We saw over 27,000 product searches conducted over the Christmas period, which we believe have contributed towards physical product sales in stores.”
